FAQs

What's the shipment timeline after placing an order?

Our team prioritizes prompt shipping. Expect your order to leave our facility within 1-3 days of order placement. Typically, delivery takes between 5-15 days. Your tracking information should be available within 3-5 days post shipment. Should you not receive a tracking number within 7 business days, please reach out to us.

What is your return policy?

We stand behind our products with a 100% money-back guarantee for any defective or damaged items. You have a 30-day window to return the product for a full refund. Return shipping costs are your responsibility. After we receive the returned item, we will process your refund in full. Remember to include your name and order number with the return. If your order is currently in transit, please await its arrival before initiating a return for a refund.

How can I cancel my order?

You are free to cancel your order without any fees, as long as the cancellation is made before the order is shipped. If your order has already been dispatched, you may return it using our straightforward return process to receive a full refund.