Shipping & Refund

Shipping Information

We are dedicated to ensuring your order is dispatched promptly. Our estimated delivery time ranges between 7-20 working days. We aim to ship every order from our warehouse within 24 hours, but please note that during peak periods, it may take up to three business days to process your order.

Please be aware that the delivery timeframe does not account for any potential delays due to customs or clearance processes.

 Refund Policy

Our policy for refunds is valid for 30 days and applies only to items that are defective or damaged during shipping. Unfortunately, if 30 days have passed since your item was delivered, we are unable to offer a refund or exchange.

 Refunds & Exchanges

To qualify for a refund or exchange, please contact us at sales@sweetmoissanite.com within 14 days of receiving your order and attach photos of the damaged items. Once we receive your email, we will arrange for a replacement to be sent, subject to availability. If we can't provide a replacement, we'll refund the total cost of your purchase.

 Lost or Stolen Packages

SWEETMOISSANITE cannot be held responsible for packages that are lost or stolen after being confirmed delivered to the provided address. In case of such an event, SWEETMOISSANITE will verify and provide the customer with the delivery confirmation, including the delivery date, tracking details, and the information of the shipping carrier, to assist the customer in further investigation.